Jim’s Group guarantees all jobs against defects in materials and workmanship. If you are not satisfied with any aspect of the job, contact the Franchisee first. If you are not satisfied with this outcome, then contact our office by ringing 131 546.

Conditions are as follows:

1. Our Franchisees must be given the opportunity to fix the problem.

2. If they cannot, our local Franchisor will be responsible to solve the issue.

3. If neither can satisfy your complaint, we will mutually agree on an industry expert to inspect the job (at our expense) and will arrange to fix any faults found. However, if no fault is found then you will pay the inspection cost and the matter will be closed.

4. If a complaint to our office has not been resolved in 30 days, email Jim personally on jims@jims.net. The entire resources of Jim’s Group stand behind the guarantee.